Pelican Entertainment B.V. manages melbetcr.com under Curaçao eGaming licence OGL/2024/561/0554, issued on November 15, 2024, by Antillephone N.V. This document describes how the operator handles and safeguards personal data submitted by users in Costa Rica. We recommend reading every section before creating an account.
Information We Gather
Melbet Costa Rica captures personal details at multiple touchpoints, including sign-up, identity checks, and daily interactions. Each piece of information fulfils a defined role within the platform’s operational framework.
| Data Category | Examples | When Collected |
|---|---|---|
| Identification details | Full name, date of birth, national ID | During registration |
| Contact records | Email, mobile number, home address | Registration and updates |
| Financial information | Payment method, transaction history | During transactions |
| Technical logs | IP address, browser version, OS type | Automatically per visit |
| Verification files | Government ID scan, utility bill | During KYC procedures |
Moreover, automated tools may capture browsing behaviour across the site. The platform never requests data beyond what is strictly necessary for operations.
How We Use Your Data
Melbet Costa Rica processes information exclusively for well-defined operational goals. For instance, identity details confirm that every player meets the minimum age threshold. Similarly, financial records enable smooth deposit and withdrawal processing.
In addition, technical logs help maintain platform security and detect suspicious activity. Above all, Pelican Entertainment B.V. never processes data for undisclosed or unauthorized purposes. Therefore, users benefit from a transparent data environment at all times.
Security Measures and Data Protection
The platform encrypts all transfers between your browser and its servers using 256-bit SSL technology. Consequently, sensitive details like payment credentials remain unreadable to unauthorized parties during transmission. In addition, the operator offers two-factor authentication (2FA) for every registered account.
Furthermore, stored information resides on secure servers within certified data centres with strict access controls. Only authorized staff with a verified operational need can retrieve user records. The platform retains personal data only as long as necessary to achieve the purposes outlined here.
Cookie Policy
Melbet Costa Rica deploys cookies to optimize your browsing experience. These small data files reside on your device and help the platform remember key preferences between sessions. The platform utilizes several distinct cookie types:
- Essential cookies: maintain active login sessions and ensure stable page navigation.
- Performance cookies: collect anonymous usage statistics for site improvement.
- Personalization cookies: remember your chosen language and display settings.
You retain full control over cookie settings through your browser configuration. However, disabling essential cookies may limit your ability to use key platform features.
Third-Party Data Sharing
The platform never sells personal information to external companies for commercial gain. In fact, data sharing occurs only under tightly controlled and justified circumstances. The following entities may receive limited access when required:
- Regulatory bodies: Antillephone N.V. and Costa Rican authorities may request records for compliance audits.
- Payment providers: banks and e-wallet operators receive only the financial data needed for transactions.
- Security partners: fraud detection specialists analyse technical logs to prevent malicious activity.
Every external partner operates under binding confidentiality agreements. Additionally, the platform shares only the minimum information required for each task. Therefore, full user profiles never leave the Melbet environment without explicit necessity.
Your Rights as a User
Every registered player holds meaningful rights over their personal information. Exercising any right requires a simple request through official support channels. The following rights apply to all verified account holders:
- Right of access: obtain a detailed summary of all personal data held by the platform.
- Right of correction: update inaccurate or outdated information in your profile.
- Right of deletion: request data removal, subject to legal retention requirements.
- Right to withdraw consent: revoke permission for marketing or optional data processing at any time.
Melbet Costa Rica commits to responding to all data requests within 30 business days. In certain cases, the team may ask for additional identity verification before fulfilling a request.
Policy Amendments
Pelican Entertainment B.V. may revise this policy to reflect evolving regulatory standards or security improvements. For example, changes in Curaçao eGaming requirements could necessitate updates. The operator will always inform users about significant modifications through email and on-site announcements. This policy was last revised in March 2026.